[[Notes]] - Topics: [[Communication]], [[Teamwork]] - People: [[Simon Sinek]] - Source: https://www.youtube.com/watch?v=jMqMABIXr8E --- ## Summary - It's harder, but not impossible, to build trust in a distributed remote environment. "It's harder to build trust when we don't meet each other". - The effects of micro serendipitous interactions compound in the building of trust. - Zooms can become exhausting. Consider voice chat as an alternative. - [[There is a cost to connection. Make sure to invest in it and make sure that it is worth it.]] ## Notes - It's harder, but not impossible, to build trust in a distributed remote environment. "It's harder to build trust when we don't meet each other". - The effects of micro serendipitous interactions compound in the building of trust. - In a remote online context, there is no "[[In-between]]" - The moments that occur within the lull of interaction or leading up to action. - [[The transitory nature of actions revealed themselves within environments that lack the in-between]]. It is the start and end without the journey. - [[Building trust online is possible, but it requires more work, not less]]. - "What used to happen organically now has to happen prescriptively". - Have dedicated human calls to share what's on your hearts and minds. - Zooms can become exhausting. Consider voice chat as an alternative. - "We've forgotten how good the phone is!" - Intentionally increased opportunities to connect with others without overwhelming. - [[There is a cost to connection. Make sure to invest in it and make sure that it is worth it.]] ## Original ![[Connection in the remote era.jpg]]